Balli respects the privacy of visitors to the website www.balli.gr and of individuals whose personal information we collect through form submissions and other related services. This privacy policy explains how we collect personal data on our website and how we process that data.
By providing your personal data on our website, you agree to the information handling practices described in this privacy policy. We encourage you to read the section titled “Your Choices” below to understand the options you have regarding your personal data.
This Privacy Policy also applies to personal data we collect through other means, which is combined with data collected through balli.gr.

1. Information We Collect

We collect the following data regarding users: (1) information voluntarily submitted to us (“User-Provided Information”), (2) technical data automatically collected from all visitors to the balli.gr website (described in detail below in the section “Passive Data Collection”), and (3) information we collect from third parties.

User-provided information: We may collect data provided by the user when you choose to give us your personal information through the balli.gr website, or even when you send us an email asking a question. We may retain the content submitted via the contact forms for up to six months. The information submitted through these forms is used exclusively for customer service purposes and is not shared with third parties for marketing or other purposes, unless otherwise required by law.

Passive Data Collection: Like most online services, we  automatically receive and record information from the browser you use when you visit the balli.gr website in our server logs. We may use various technological methods, including clear GIFs or pixels (also known as “web beacons”) and “cookies,” to collect this information. We use both session cookies and persistent cookies. The data we collect through these automated methods may include, among other things, your IP address, cookie information, a device or user identifier, browser type, operating system type, the content and pages you visited on the balli.gr website, the frequency and duration of your visits to that website, and the “referrer URL” (i.e., the page from which you were directed to the balli.gr website). We may also use cookies on the balli.gr website to store session data on your hard drive. If we combine any information collected through passive means with personal information, we treat the combined data as personal data, in accordance with this Privacy Policy. In all other cases, we use data collected through passive means in aggregated and anonymized reports.

For more information about the technologies we use and how they work, please refer to the Cookies Policy below.

2. Use of Collected Data

We process personal data to build and strengthen our relationship with you. We may use personal data a) to provide, improve, and maintain the balli.gr website, b) to prevent abusive and fraudulent use of the balli.gr website, c) to display personalized content on the balli.gr website, d) where permitted by applicable law, to send you updates, including via email, regarding our products and services, e) to respond to your inquiries and for other customer service purposes, and  f) for other administrative purposes related to the internal operation of the organization.

We may use your email address, including any email address submitted through the balli.gr website, as set forth in the section “Communication and Unsolicited Marketing Communications.”

On the balli.gr website, we may process collected data passively in order to: (a) remember your information so that you do not have to re-enter it during your session or the next time you visit the website, and (b) track aggregate website usage metrics, such as the total number of visitors and pages viewed.

3. Disclosure of Collected Information

We do not sell or otherwise disclose email addresses or other personal data that we collect at directly through the balli.gr website. However, please note that any information you voluntarily choose to display on any section of the balli.gr website is publicly available and may be collected and processed by us or others without restriction. We make data, including that classified as personal, available as follows:
Service Providers of “Balli”
We may provide personal data to third parties for the performance of internal organizational functions in the context of fulfilling contractual obligations (e.g., maintenance, security, data analysis, email transmission, CRM, database management services, email marketing, surveys, or data hosting). We require such third party contractors to agree that  their processing of personal data shall be carried out in accordance with this Privacy Policy and solely for the purpose of providing the necessary services, and to the extent required by the principle of proportionality.
Legal Obligations
We may disclose personal data if we believe in good faith that such disclosure is required pursuant to a judicial or  administrative order or any other obligation arising from applicable law. Furthermore, we may disclose personal data a) in cases where we reasonably believe it is appropriate or necessary to take preventive measures to avoid civil, administrative, criminal, or other sanctions, b) when required to protect the rights, property, or safety of the “balli” company or the general public, c) if necessary to protect our staff and services from fraudulent, abusive, or illegal actions, d) to investigate and defend the organization against third-party claims; and e) to assist  administrative and judicial authorities in the performance of their duties.
Aggregated data and data not classified as personal
We may share aggregated reports that do not contain personal data with existing or prospective customers and partners or the press, in order to demonstrate website usage, identify industry and advertising trends, and for general publicity purposes.

4. Your choices

On the balli.gr website
As a visitor to our website, you are not required to provide us with personal information. You may also request access to your personal data at any time to update or correct certain personal information about yourself by contacting us at info@balli.gr or at the address listed in the “Contact” section. You also have the right to request that “Balli” delete your personal data, in accordance with applicable law.

5. Communication and Unsolicited Marketing Communications

If you have chosen to receive updates from us, including via info@balli.gr, we may send you messages and updates regarding your account, updates regarding the balli.gr website, and, where permitted by applicable law, information regarding products and services, including, but not limited to, via social media updates, email, and postal mail. If you no longer wish to receive the newsletter, you can opt out by following the steps outlined in those messages. You may also inform us of your preferences regarding the receipt of newsletters and postal mail by contacting us through the  methods available in the “Contact Us” section of the website.

6. Social Media

We collect certain information provided to us through the “Balli” company’s social media pages. The “Balli” company does not have a direct relationship with the end users of each social network and does not determine how the social network uses the end user’s data. “Balli” uses this data exclusively within the scope permitted by each social media platform. The end user’s interaction with these platforms is governed by the privacy policy of the company providing them. If you are a user of one of the social networks on which the company “Balli” has an official page and you wish to edit or delete any data collected about you on that site, you should contact the relevant social network directly.

7. International Users

The balli.gr website is hosted in the European Union. We may use service providers in the European Union or elsewhere to process data. If you use the balli.gr website outside the European Union, please note that your personal data may be transferred to other jurisdictions where our service providers and their partners are located. Some of these jurisdictions, including the United States, may not have data protection laws equivalent to those of the European Union. By using our Website, you agree that your personal data may be transferred to the United States and other jurisdictions, as explained in this section.
Sharing with Third Parties
As described in the “Use of Collected Information” section above, personal data may be transferred from the EU to third parties. We contractually require third parties to whom we disclose personal data to provide at least the same level of protection as described in this policy.
In compliance with applicable law, we may also disclose personal data to public authorities upon lawful request for law enforcement purposes or for reasons of national security.

Contact, Complaints, and Dispute Resolution
Individuals in the European Union who have questions regarding how we process their personal data may contact us at info@balli.gr. We will work to resolve any issues promptly and will respond no later than 45 days after receipt.

8. Security

The security of your information is important to us, including, among other things, the personal data collected through the balli.gr website. We use reasonable security measures to protect against the loss, misuse, and alteration of personal information under our control, both on during transmission and upon receipt. This includes, among other things, the use of a firewall and encryption when exchanging data with the website. Although we make every effort to maintain the security of this personal data, no method of transmission over the Internet or method of electronic storage can be deemed 100% secure, and therefore we cannot guarantee that it will remain free from unauthorized access, use, disclosure, or alteration. Furthermore, while we work hard to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent “hackers” or other unauthorized individuals from illegally accessing or obtaining this data.
If we become aware of a security breach involving your personal data, we will notify you immediately so that you can take appropriate protective steps. By using the balli.gr website or by sending personal data to us, you agree that we may contact you electronically regarding security and privacy issues related to the use of the balli.gr website. If a security breach occurs, we may post a notice on our homepage or elsewhere on the balli.gr website and send you a message to the email address you provided.

9. Analytics

In addition, we use Google Analytics to analyze how our visitors use the balli.gr website. Google Analytics provides us with aggregated data to assist in making business decisions. Google, as a third party, controls the data collected through Google Analytics, and you should review its own privacy practices before using the “Balli” website. You can learn more about Google’s privacy policy for Google Analytics at https://support.google.com/analytics/answer/6004245.

10. Embedded content from other websites

Posts on this website may include embedded content (e.g., videos, images, articles, etc.), which is displayed using an iframe or another equivalent method. Embedded content from other websites behaves exactly as if the visitor had gone directly to that other website.
These websites may collect personal data, use cookies, embed additional tracking mechanisms, and track your interaction with this embedded content, including detecting your interaction if you have an account and are logged in to that site.

11. Third-Party Advertising Networks

We partner with advertising networks to help us display ads on third-party websites and evaluate the success of our campaigns. Ad networks are third parties that display ads based on your visits to both our website and other websites. This allows for targeted advertising, displaying updates about products and services that are likely to interest you. Ad network providers, advertisers, and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs, and other technologies to measure the effectiveness of their ads and tailor advertising content to you. These third-party cookies and related technologies are governed by the privacy policy of the respective third party and not by this one. We may provide advertising networks with data regarding the use of our websites, as well as aggregated information about visitors to our website.
You can opt out of many advertising networks, including those belonging to the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). For more information about these organizations and your options, including how to opt out of ads managed by NAI and DAA members, visit their respective websites: optout.networkadvertising.org (NAI) and www.aboutads.info/choices (DAA).

Opting out of one or more members of the Network Advertising Initiative (“NAI”) and/or the Digital Advertising Alliance (“DAA”) only means that those members will no longer provide targeted content or ads to you. It does not mean that targeted content or ads will completely stop appearing on our website or other websites. You may continue to receive ads, for example, based on the specific website you have visited. Additionally, if your browsers are set to reject cookies when visiting the above opt-out pages, or if you subsequently delete those cookies, or use a different computer or change web browsers, your opt-out from NAI or DAA may no longer be effective. Additional information is available on the NAI and DAA websites, accessible via the links above.

12. Updates to the Privacy Policy

We may periodically update this Privacy Policy. In such a case, we will modify the “effective date” at the top of the Privacy Policy. Prior to any update that would significantly relax this Privacy Policy regarding the processing or disclosure of personal data collected prior to the update, we will provide advance notice of the upcoming update by posting a notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about the collection, processing, and sharing of personal data. Your continued use of our website constitutes your consent to the updated privacy policy.

13. Contact

If you have any questions about this privacy policy, please contact us at info@balli.gr.

Cookie Policy

Like most online services, “Balli” may automatically receive and record data when you use the balli.gr website. We may use various technological methods, including clear GIFs (also known as “web beacons”) and “cookies,” to collect this data.

This Cookie Policy is intended to inform you about the operation of such cookies and clear GIFs, and should be read in conjunction with the “Balli” Privacy Policy.

1. Cookies and Other Automated Data Collection Tools

In this policy, cookies and other automated means (e.g., web beacons) will be collectively referred to as “cookies,” unless explicitly stated otherwise.

This section provides definitions and information regarding some of these technologies and how they work.

Cookies
A cookie is an alphanumeric text string that a website stores on a visitor’s computer and that the visitor provides each time they return to the website. The vast majority of websites use cookies. Because the browser provides this information to the website on every visit, cookies serve as a kind of tag that allows a website to “recognize” a browser when it returns.

Cookies store information about your activities on a website or other platform. For example, cookies may store information about your session to facilitate logging in to a website or other platform you have previously visited. They allow to make the use of the balli.gr website more enjoyable and improve its functionality.

Clear GIFs
Clear GIFs (also known as web beacons) are used in conjunction with cookies to help website administrators understand how visitors interact with their websites. A Clear GIF is usually a transparent graphic image (typically 1 pixel x 1 pixel) placed on a website. Using a Clear GIF allows the website to track a visitor’s actions by opening the page containing it. It makes it easier to track and record the activities of a recognized browser, such as the path of pages visited on a website.

Clear GIFs, which can be embedded in web pages, videos, or emails, can allow a web server to read certain types of information from your browser, check whether you have viewed a specific webpage or email message, and determine, among other things, the date and time the Clear GIF was displayed, your computer’s IP address, and the URL of the webpage from which it was displayed.

2. What information do we collect passively?

The information we collect using the automated methods described above may include, for example, your IP address, cookie information, a device or user identifier, browser type, operating system type, the content and pages you visited on the balli.gr website, the frequency and duration of your visits to that website, and the “referrer URL” (i.e., the page from which you were directed to the balli.gr website). We may also use cookies on the balli.gr website to store session data on your hard drive.

If we combine any information collected through passive means with personal information, we treat the combined data as personal data, in accordance with this Privacy Policy. In all other cases, we use data collected through passive means in aggregated and anonymized reports.

3. How do we use passively collected data? 

On the “Balli” website, we may use passively collected data to: a) remember your information so you don’t have to re-enter it during your browsing session or the next time you visit the balli.gr website, b) tracking your engagement with various sections of the balli.gr website, c) providing personalized services to you, including recommendations, c) tracking aggregate usage metrics of the website, such as total number of visitors and page views, and d) managing, operating, and improving the “Balli” website and our other services and systems.

4. What types of cookies do we use and why

Essential: These cookies are used exclusively (i) either to transmit a communication over an electronic communications network or (ii) to enable the provider of an information society service to perform that service as explicitly requested by you.

Performance: These cookies collect information about how visitors use a website, for example, which pages visitors go to most often and whether they receive error messages from web pages. These cookies do not collect information that identifies a visitor. All information collected by these cookies is aggregated and therefore anonymous. It is used solely to improve how a website functions.

Functionality: These cookies allow the website to remember the choices you make (such as your username, language, or the region you are in on ) in order to provide you with an improved, more personalized experience.

Social Media: These cookies are used in connection with social media features or when using plugins provided by social media platforms and integrated into the website (e.g., a “Like” button on a webpage)

Advertising: These cookies collect information related to online browsing activity in order to inform advertising networks about website traffic, so that they can provide targeted advertisements.

Whether a cookie is considered first-party or third-party depends on the domain from which the cookie originates. First-party cookies are those set by the website the user is currently visiting (in this case, cookies set by balli.gr). Third-party cookies are cookies set by a domain other than that of the website the user is visiting. If a user visits a website and another entity sets a cookie through that website, it is a third-party cookie.

Session cookies allow website administrators to track your actions during a single browser session. A browsing session begins when you open your browser window and ends when you close it. Session cookies therefore have a temporary lifespan. When you close your browser, all session cookies are automatically deleted. In contrast, persistent cookies are cookies that remain on your device for the period specified in the cookie. We use both session and persistent cookies.

You can find more information about the specific cookies we use and the specific purposes for which we use them below:

5. How to disable or delete cookies

You can configure your browser by changing its settings to completely prevent the acceptance of cookies or to prompt you before accepting any cookie from a website. If you do not accept the use of cookies, you may not be able to use all sections of the balli.gr website.

6. Changes and Updates to the Cookie Policy

We may periodically update this Cookie Policy. In such cases, we will modify the “effective date” at the top of the Privacy Policy. Prior to any update that would significantly relax this Cookie Policy regarding the processing or disclosure of data collected passively prior to the update, we will provide advance notice of the upcoming update by posting a relevant announcement on our website. We encourage you to review this Cookie Policy periodically to stay informed about the use of passively collected data. Your continued use of our website constitutes your consent to the updated cookie policy.

7. Contact

If you have any questions regarding this cookie policy, please contact us at info@balli.gr.